RETURN & EXCHANGE
costumescenter strives to provide a pleasurable shopping experience and superior customer service. If for any reason you are not satisfied with your order, we gladly accept returns of items in new/unused condition with original packaging.
Please contact us at Service@costumescenter.com prior to return/exchange.
If you are not satisfied with our products (Not Quality Problem), we gladly accept returns within 60 days of receipt for most items in new condition. And shipping cost is non-refundable unless the item is found to be faulty or damaged due to our fault.
The following criteria must be met in order to be eligible for a refund.
- We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at firstname.lastname@example.org immediately once you decide to cancel the order.
- For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will not accept order cancellation request if the orders have been shipped.
- Returns must be post marked within 60 days of the original order date.
- Item(s) being returned must be new, unused and in their original packaging with all accessories.（Personal belongings such as underwear, socks or masks are not returnable）
- Item(s) must be accompanied by our Return Form (Please contact our customer service to get it).
- Item(s) must be returned to us via a traceable shipping method with a delivery confirmation with all shipping costs pre-paid.
Please contact our customer support for refund assistance.