RETURN & EXCHANGE

costumescenter strives to provide a pleasurable shopping experience and superior customer service. If for any reason you are not satisfied with your order, we gladly accept returns of items in new/unused condition with original packaging.

Please contact us at Service@costumescenter.com prior to return/exchange.

If you are not satisfied with our products (Not Quality Problem), we gladly accept returns within 60 days of receipt for most items in new condition. And shipping cost is non-refundable unless the item is found to be faulty or damaged due to our fault. For free shipping orders, we will deduct the original shipping fee.

The following criteria must be met in order to be eligible for a refund.

  • We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at service@costumescenter.com immediately once you decide to cancel the order.
  • For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will not accept order cancellation request if the orders have been shipped.
  • Returns must be post marked within 60 days of the original order date.
  • Item(s) being returned must be new, unused and in their original packaging with all accessories.(Personal belongings such as underwear, socks or masks are not returnable
  • Item(s) must be accompanied by our Return Form (Please contact our customer service to get it).
  • Item(s) must be returned to us via a traceable shipping method with a delivery confirmation with all shipping costs pre-paid.
  • We do not accept returns or exchanges for big sale or clearance item(s).
  • We would make the refund to you in 10 days once we get the return package, if urgent, pls contact service@pinkqueen.com for emergency.

 

Please contact our customer support for refund assistance.

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